Report an issue
imPlural is still in its early stages, so you may run into some issues. We are hard at work making everything feel good and polished! Your reports help us reach that goal.
If you lost your data
imPlural keeps a small automatic backup. Open Settings → Storage → Local backup and tap Restore data to bring back what it can. If that didn't help, please reach out on Discord. While you're in Storage, scroll down to Problem log and tap Copy details so we have a record of what went wrong.
From our testing, keeping at least 10 GB of free storage on your phone helps avoid data loss.
Where to send reports
Write a thread in our Discord server in the #bugs channel. We will get to you as soon as possible!
What to include
You don't have to write a complex record or anything, but the more information and context we have, the easier for us is to solve your issue. Consider including some or all of the following:
- What you were trying to do
- What happened instead
- The steps to make it happen again, if you can
- Your device and browser (for example: iPhone 13, Safari)
- A screenshot or short video if relevant
- Device information. In imPlural, open Settings → About App, find Device Information, and tap Copy details. That puts important device information into your clipboard.
- If an error or warning popped up, tap Copy details on the error dialog before dismissing it. That puts important debugging information into your clipboard.